FAQ

Our rates vary and so do our charging schemes (Some Computer Services are Billed Per Service) However our Hourly Charge is between 
£35 – £45 Per Hour. We also Offer OAP Discounts up to 25% off our labour charges.

We cannot be totally sure how long it will take unless we’ve had a chance to assess the problem, but we will be sure to let you know how much it will cost before commencing with repairs. In the case where the costs outweighs the benefit of repair there will only be a minimum bench charge applied.

We have a minimum bench (Diagnostics) charge of £35 up to 1 hour.

No, other than the software or hardware costs required to carry our the repair/s and the applied labour fee; which we’ll notify you of in advance, there are no hidden fees.

We charge up to 25% on quoted hourly rate depending on the distance to the location. Area serviced is within a 20 mile radius.

Yes, for most problems we offer a guarantee only for work we’ve carried out. up to 90 days I.e. In the case of Hardware –  If we repair your hard drive week 1 and week 2 your graphics card decides to give up the ghost we cannot be held responsible. We will only repair the damage we quote to repair. In the case of Software –  we cannot guarantee software products already installed on your system or be held liable for license information for the aforesaid software that you don’t have. we’ll do our best to offer you open source alternatives wherever possible.

In Most cases your computer will be ready within 24-48 hours, this off course is dependant on the problem and parts required. We will make sure so as to update you wherever possible to let you know of any unexpected delays.